“Attitude trumps knowledge.”
Recently, I had 2 experiences that inspired this post about how attitudes are so important. It’s obvious that either one shouldn’t have happen so it’s incredible that they did.
1. Snow fungus
This is snow fungus. The Chinese eat it for many health benefits. When we buy it, it’s in a dried form. What you are seeing here is after it has been soaked in water. When I bought this, it was in a opaque packaging and I could not really see what’s inside. Since I cannot read the Chinese on the packaging, I had to ask for help.
I had simple question – Has the core been removed?
You see, we have to remove the core before we cook it. (I know, I know – I’m just lazy. I can easily just cut the core away after it has been softened. But that’s not the point of this story.)
The guy at the store said Yes and I bought it. I brought it home and opened the packaging. Guess what? The core is there. He lied.
He either lied intentionally to get a quick sale, or he doesn’t know his product. Either way, I am no longer motivated to go to his shop to buy anything now. I have lost a little confidence in them.
It is, however, a small issue so I won’t say I am boycotting them. I am not so nasty. But they are no longer my go-to shop.
2. Repairing my plumbing issue
I had a really nasty problem at home recently. It had something to do with my sewage pipes so I am not posting any pictures. 🙂
I had been searching for a contractor to come in to view the problem and subsequently provide a cost for the repair work. It was tricky problem and the repair bill would be substantial.
One contractor did come to view the problem and his behaviour was absolutely incredibly rude from the moment he showed up at our door. He expressed displeasure when we wanted sanitize his hands before he came into the house. (This is our standard practice since the Covid-19 pandemic started.).
He also kept cutting us off in mid-sentence when we were explaining the problem to him. He argued with my husband over the location of the drain pipe inlet hole in our bathroom.
At the end of the visit, he commanded me to bring him a pen and a sheet of paper!
Throughout the whole visit, I wanted to ask him to get out. I was thinking that perhaps I should tolerate his behaviour because he might be able to solve the problem for us.
After he left, I imagined having to work with him for the repairs. No way!! I would not want to work with him (and pay him too), even for a single day.
Conclusion
Build your business for the long-term. Other than being able to deliver, you need honesty and you need customers to refer you to others. Relationships are important. Build strong relationships.
Even if you are very good at what you do, your attitude can either boost or hurt you. In business and in other aspects of life.
Ask Mason Noise.
#attitudes #salessuccess #ksa #hownottosell #businesssuccess
#trainergina #ginaphan #gp
About the Author: Gina Phan is a consultant and trainer with Zinfinity Consulting. She currently conducts courses in workplace performance skills. Click here to contact her, follow her on Facebook or connect with her on Linkedin.
