A plenary session or plenum is a session of a conference which all members of all parties are to attend. Such a session may include a broad range of content, from keynotes to panel discussions, and is not necessarily related to a specific style of presentation or deliberative process. Continue reading
Better Communication Series
WOTW #6: transliterate
WOTW #5: redux
WOTW #4: mendacious
Mendacious is an adjective which describes a noun. Its synomyms include:
deceitful; deceptive; erroneous; false; fake; fraudulent; insincere; untrue; wrong
Here are more examples of use:
- Mendacious people always hide the truth.
2. He is always straightforward and honest; He could not be mendacious even if he wanted to.
3. Mendacious news is an attempt to discriminate against people.
4. To achieve those lofty goals, their methods were often mendacious.
#WOTW #Wordoftheweek #EnglishVocabulary #mendacious
WOTW #3: surfeit
Surfeit describes a condition that is in excess of something; something too large in amount.
Examples:
- When we visit a Malaysian food court, there is a surfeit of choice.
- When there is a surfeit of farm produce, the price of vegetable falls.
During this pandemic, do you find you have a surfeit of anything? Tell us what it is.
#WordoftheWeek #WOTW #EnglishVocabulary #surfeit
WOTW #2: pellucid
Pellucid means clear and easy to understand.
Examples:
1. The instructions given were pellucid and everyone understood each party’s responsibilities.
2. When the Finance Minister broadcast his budget plan for the country, he revealed a pellucid plan that was clearly outlined.
#WordoftheWeek #WOTW #EnglishVocabulary #pellucid
WOTW #1: Incommunicado
Incommunicado describes someone who is not communicating with others, whether by choice or by something outside their control.
Examples:
1. The hurricane left much of the island incommunicado.
2. The lawyer will be incommunicado for the rest of the day because he wants to prepare for his case tomorrow.
3. The prisoner was held incommunicado for 2 weeks.
#WordoftheWeek #WOTW #EnglishVocabulary #Incommunicado
Trending WOTW: Quarantine
#WordoftheWeek #WOTW #EnglishVocabulary #quarantine
Can you recommend a doctor to me?
How to answer a question you cannot answer
Customer Service staff in medical centres are not allowed to recommend doctors to patients when they call in. Most medical centres have this policy. So, what can they do when pushed for an answer?
I was at the Customer Services Counter at a medical centre last week. The lady had to multi-task — answering phone calls and entertaining walk-ins like me.
The phone lines were not busy and the Customer Service lobby was quiet. The agent signaled me to be seated right at her desk. She had just answered a call and I could hear the phone conversation. It went something like this: Continue reading
Carrot, not stick
I was watching a show on TV last week.
The CEO walked in and announced to everyone (I paraphrase): Continue reading
How to be a better communicator (Technical Professionals Edition)
(Continuing the communications series for technical professionals. Read the first article here.)
Good writing skills do not come naturally to most people. First, we need to learn how to write well; then we put the skills to practice, intentionally. Tech professionals have an advantage when it comes to understanding technical explanations. We just need to take the extra effort to communicate the same information clearly and effectively to others.
Continue reading
Top communication tip for technical professionals
Are you a tech professional who has to explain your knowledge and recommendations to others? Perhaps, in a technical report, in a document, or a presentation in support of a business proposal, a project go-ahead, or to request for funding? Being able to communicate all these effectively affects your ability to get your ideas accepted, approved and implemented. Continue reading
5 tips on how to become a good public speaker
Many people would like to be a good public speaker. People say that public speaking is like having a conversation except with more than one person. There’s some truth in that. It does not matter how many people are in the audience. What matters most is how much they remembered from your presentation.
According to Cindy Fisher Crawford in her article on Mentalfloss.com, there are 5 top elements you can pay attention to. It touches on how you can connect to make it conversational, as well as the energy level and using the appropriate pace.
5 Steps to Becoming a Better Public Speaker
Hope this helps you. Which one do you need to improve on? Put a comment here.
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(Image by Hugo Ataide, licensed under CC0)
Using persuasive power to win more customers (part 2)
In Part 1, we introduced Dr Robert Cialdini’s 6 universal principles that a skilled persuader needs to know:
- Reciprocity
- Scarcity
- Authority
- Consensus
- Commitment & Consistency
- Liking
I explained the first three in Part 1. Let’s see how the last three are used by marketers and businesses. Continue reading
Using persuasive power to win more customers (part 1)
Every sales professional or business owner wants to win more customers – and not only for a one-time sale. It is important for us to know the major influences when people make buying decisions. In order to increase sales, we need to leverage these influencing factors for our businesses. Continue reading