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Introduction

“I know my product well. Why can’t I convince more customers?”

Sounds familiar? In today’s complex and highly competitive business environment, selling is no longer just about telling customers about your product and services. Customers are savvy today  — they are armed with product information, pricing, and reviews from friends. Some of them would have done research and comparisons on the Internet. Most have completed 60% of their buying before decision before engaging with a sales person.

Intentional sales professionals must cut through the noise to foster authentic relationships with their customers. A strong customer relationship allows your organization to build trust, offer insights, and foster loyalty. It becomes a big contributor to meeting and exceeding business goals.

Learning Objectives

• Understand Buying Motivations
• Understand and apply Personality Style Matching in selling
• Use the 4-stage Sales Consultative Technique to overcome buying barriers
• Apply the SPIN selling questions
• Build Long Term Relationships with Customers
• Handle Objections effectively
• Be familiar with different Closing Techniques

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Who should attend

All Sales Professionals including Pre-Sales, Business Development Personnel, Entrepreneurs and anyone who is seeking stronger customer relationships and improve their ability to generate increased sales

The details

• Training Date : 19 & 20 February 2019 (Tue & Wed), 9AM – 5PM
• Training Venue : Empire Hotel, Subang Jaya,Selangor
• Principal Trainer : Gina Phan, IPMA (UK), HRDF-approved trainer (Cert No. 4413)
• Organiser: Malaysian Integrity Academy (MIA)
• Your investment: MIA Corporate Member : RM1,680.00 nett per person. Non-Member : RM1,880.00 nett per person  (HRDF-claimable)
• Email for more information:  mia@integrity2u.my / mia@integrity.net.my
• Phone: Siti Fatimah (+6017 4507 554), Mohammad Aliff (+6018 2464 509), Mark Tan (+6016 3456 560)

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