You know how in movies, a character will just tell someone what they want? Like, “I want this thing,” and then the other person just gives them that thing?
Continue readingAsk. Don’t tell.
Sales
When attitudes killed their future sale …
“Attitude trumps knowledge.”
Recently, I had 2 experiences that inspired this post about how attitudes are so important. It’s obvious that either one shouldn’t have happen so it’s incredible that they did.
Continue readingYour customer needs a Trusted Advisor.
What’s the difference between being a preferred vendor and a trusted advisor?
Someone asked me this question not too long ago so I thought I would write a little about this.
#learntosell March 2020
#learntosell
#howtosell
#consultativesalestechnique
#TrainerGina #GinaPhan
#learntosell Feb2020
Customers want you to …
CC0 Image: Pixabay/missavana
A participant in my Consultative Sales course asked me to summarise what customers want from the sales professional. To answer this question, I looked back at the valuable customer relationships I had over the years. Here’s my list:
Customers want you to: Continue reading
Consultative Sales Technique Course (12 August 2017)
The Consultative Sales Technique course is for you if you answer ‘Yes‘ to any of these questions:
- Are you a new in a sales career?
- Are you an entrepreneur?
- Are you a running a start-up with very little selling experience?
- Have you been working in a sales career without any proper training?
- Do you want to increase sales and grow your business?
Join us:
When: 12 Aug 2017 (Saturday)
Where: Dataran Prima, Petaling Jaya, Malaysia
Feature picture by Aurélia, licensed under CC0.
Using persuasive power to win more customers (part 2)
In Part 1, we introduced Dr Robert Cialdini’s 6 universal principles that a skilled persuader needs to know:
- Reciprocity
- Scarcity
- Authority
- Consensus
- Commitment & Consistency
- Liking
I explained the first three in Part 1. Let’s see how the last three are used by marketers and businesses. Continue reading
Using persuasive power to win more customers (part 1)
Every sales professional or business owner wants to win more customers – and not only for a one-time sale. It is important for us to know the major influences when people make buying decisions. In order to increase sales, we need to leverage these influencing factors for our businesses. Continue reading
